Sometimes things don’t go as planned — and that’s okay.
Cancellation or return?
Sometimes a product doesn’t fit, you change your mind, or the store can’t ship it. No worries — just mark that product in the app as not received, and the cashback for it will automatically be declined.
The size didn’t fit?
You can exchange the same product for a different size — the main thing is to do it while the offer is still active.
If you don’t make it in time, simply decline the cashback and place a new order by creating a new group.
The product was out of stock and a replacement was offered?
Unfortunately, a replacement counts as a different product, so the cashback from the previous order won’t be preserved.
However, you can still earn cashback if you:
- order another product through LetyCo and create a group for it ;
- wait until the original product you wanted is available again.
What should I do if the purchase is no longer relevant?
No worries — it happens! There can be many reasons: quality issues, long delivery time, or simply a change of mind. You can always cancel the purchase.
Just go to your Profile, open the “Purchases & Rewards” section, and decline the cashback for that item.