We’re constantly working to make sure cashback is recorded in 100% of cases. But there’s still room for improvement.
- To help the system detect and record everything correctly, please check whether all the products you add to your cart appear in the cashback list. You can find it at the bottom of the page while building your cart or placing your order.
- If a product has a cashback offer — it will appear in your profile after the purchase, and cashback will be credited for it.
- If a cashback offer has not been created for a product at the time you place your order, the system may not record this product, and cashback will not be credited for it.
What to do if a product is missing from the list:
- Go to the product that doesn’t appear in the list. Open the product page and check whether cashback is shown at the bottom. If not, refresh the page.
- If the first option didn’t help, it looks like the situation is a bit more complicated. It’s important for us to know about it so we can investigate the issue and improve the system. Please contact our support chatbot — we’ll figure it out together.